Your agents automate tasks. Shoten AI automates the decisions.
Shoten AI is an intelligence layer that connects every department to one knowledge base and one set of agents. When something changes anywhere in the business, the layer sees it, works out what it means everywhere else, and acts within the authority you give it.
Live decision
Signal
Support
Refund requests on SKU-2213 are up 38% week over week.
Context
Finance + Product
Margin on that line is 4%. A defect ticket has been open six days.
Decision
Intelligence layer
Pause paid acquisition for SKU-2213 and open a supplier review.
Owner notified - reversible for 2h
Automation stopped at the task.
Most companies now run agents. They answer tickets, draft copy, reconcile invoices. Every one of them still waits for a human to decide what should happen next. The decision layer is the slowest thing left in the company.
Agentic automation today
Agents automate tasks, one workflow at a time
Each department automates in isolation
A change in one system never reaches the others
Every decision still waits on a human in a meeting
Rules are written once and quietly go stale
A super intelligence layer
Decisions and company flow are automated, not just tasks
Every department shares one intelligence layer
A change anywhere updates everywhere it matters
Decisions are prepared or routed by the autonomy you set
The layer adapts as conditions change
One intelligence layer across the whole company.
Each department keeps its own tools, its own knowledge and its own agents. The layer is what makes them behave as one system instead of six.
Finance
Budgets, spend, invoices and forecasts, with the approval thresholds that govern them.
Sales
Pipeline, accounts, quotes and discount policy, kept current as deals move.
CS / CX
Tickets, escalations, entitlements and refund rules, joined to the accounts behind them.
Product
Roadmap, specs, release state and the signal arriving from every other department.
Marketing
Campaigns, spend, positioning and performance, tied back to pipeline reality.
Operations
Vendors, policy, headcount and the process a change has to travel through.
A closed loop, not a pipeline.
Six stages running continuously across every department. Each pass leaves the layer better calibrated than the last.
Update
A change lands anywhere and the layer absorbs it everywhere.
Monitor
Every downstream dependency is watched, not just the source.
Decide
The layer reasons over the whole company, not one silo.
Approve
Tiered approval routes the call to a human or clears it.
Act
Agents execute across the systems each department runs on.
Improve
Outcomes and feedback tune the next decision automatically.
Shoten AI
Intelligence Layer
Update
A change lands anywhere and the layer absorbs it everywhere.
Monitor
Every downstream dependency is watched, not just the source.
Decide
The layer reasons over the whole company, not one silo.
Approve
Tiered approval routes the call to a human or clears it.
Act
Agents execute across the systems each department runs on.
Improve
Outcomes and feedback tune the next decision automatically.
...and back to Update, continuously.
What the layer is made of.
Company knowledge base
One place where what the company knows actually lives. Every department writes into it, analytics and plain-language Q&A read out of it, and it stays current because the layer keeps it current.
Agents for any task
An agent workforce that carries out business work end to end, in the systems your teams already use, under the policy your company already has.
The intelligence layer
The connective tissue between departments. Finance, sales, CS, product, marketing and ops stop being separate systems of record and start behaving as one.
Adaptive by design
Conditions change, so the layer changes. Agents, routing and decisions re-shape themselves against the situation in front of them instead of a rule written last quarter.
Tiered decision approval
You set how much autonomy the layer has, decision class by decision class. Below your threshold it prepares the work and carries it as far as it safely can; above it, the call routes to the right human with the reasoning attached.
Analytics that answer
Ask the question in plain language and get an answer grounded in the live state of the business, with the path to it shown rather than asserted.
You decide how much the layer decides.
Every action carries an autonomy tier, set per department and per decision type, and moved whenever you are ready. Nothing is ambiguous about which decisions the layer may take on its own.
Observe
The layer watches, builds the knowledge base and surfaces what changed. It takes no action.
Recommend
It proposes the decision and shows its reasoning. A human decides whether to run with it.
Approve to act
It prepares the action in full and waits on a single approval before executing.
Act and report
It executes inside the boundaries you set and reports what it did, with the option to reverse.
Department head
It owns the function outright, sets its own priorities and reports on outcomes like any other lead.
Every decision at every tier is recorded with its inputs, its reasoning and its outcome. The tier model is under active development with our design partners.
Built with the first teams running it.
We are early. Rather than borrow logos or publish results we have not measured, here is exactly who Shoten AI is for and what the layer does for each department.
For finance
Spend exceptions get decided against live context instead of waiting for a standing meeting. Forecasts move when the pipeline moves, not when someone rebuilds the sheet.
For sales
Discount and pricing calls are checked against margin policy the moment they are raised, and the rest of the company learns about the deal without being told.
For CS and CX
Escalations route on account reality rather than queue order, and refunds inside policy resolve without a second pair of eyes.
For product
Support volume, lost deals and churn reasons arrive as roadmap signal already joined together, instead of three exports nobody reconciles.
For marketing
Spend follows what is actually converting, and positioning changes propagate to sales and support the same day they are made.
For operations
A policy change made once travels every process it touches, and the layer confirms it landed rather than assuming it did.
Who this is for.
Companies past the coordination wall
Enough departments that no single person holds the whole picture, and decisions now wait on meetings rather than on information.
Teams already running agents
You have automated tasks and hit the ceiling. The agents work; the decisions between them are still manual.
Operators who want autonomy on a dial
You want the layer to act, but on your terms, with the approval threshold set by you and moved when you are ready.
Design partner program
We work closely with a small number of companies putting the layer into production. It is a real deployment, not a pilot deck.
What you get
Deployment into one department at a reduced fixed fee
Weekly working sessions with the founding team
Direct influence on the decision tier model
Locked pricing when you scale to more departments
What we ask
One department to start with
One executive sponsor
Access to the systems that department runs on
About an hour a week
Start with the intelligence. Add the workforce.
Every plan connects your whole company. What changes is how much of the work the layer carries out for you.
Basic
The intelligence foundation for your company.
$200
per month
Unified company knowledge base
Plain-language Q&A across departments
Intelligence layer connecting every department
Single reasoning model
Tiered decision approval
Email support
Everything you need to connect the company.
Pro
The foundation, plus the workforce to act on it.
$400
per month
Everything in Basic
Agent workforce for any business task
Multiple models for intelligence
Full analytics and reporting
Adaptive routing across departments
Priority support
Most teams running agents start here.
Enterprise
For companies handing over real decision authority.
Let's talk
custom
Everything in Pro
Custom department and system integrations
Deployment in your environment
Custom approval policy and audit trail
Security and compliance review
Dedicated engineering partner
Scoped to your departments and decision volume.
Decision tiers are a product control, not a paywall.
Every plan includes the full tier system for decision approval. How much authority you withhold from the layer is never something you have to pay to keep.
An independent department head.
Today the layer connects your departments, decides within the authority you grant it, and improves on every pass. The direction is straightforward: a super intelligence layer that owns a function outright, sets its own priorities, and reports on outcomes like any other lead in the company. We are building toward that one autonomy tier at a time, with the approval threshold always in your hands.
Stop letting decisions wait for the next meeting.
Bring one department. We will show you the loop running on your own data, and you decide how much authority it gets from there.